[ebarak]

I'm a Diamond Medallion and a Million Miler at Delta, and you would think the airline will pay extra attention to it's top tier customers.
5 weeks ago I had a terrible experience in business class on DL 153 from Tel-Aviv to Atlanta and send an email to Delta. I immediately got a confirmation email and a case number (2087555 on 12/6/10). It said I should get an answer within 7 business days. I'm still waiting.
I sent them a reminder on 12/17/10 and got a new case number 2176635 and another promise to get an answer within 7 busuness days. I'm still waiting.
It is now more than a month and still no answer.
What's going on with Delta ?
The merger with NW killed their ability to provide simple customer service ?