After reading all these complaints, it makes me wonder. Is there some way to file a class-action law suit. They need to be hit hard in the pocketbook, or nothing is ever going to change. I have been trying for weeks to contact someone about my claim (which miraculously is non-existent when I check their web site.) They ignored my claim, and I have not been able to get anyone to answer me on their baggage line for several days, respond to a FAX, or even respond to an e-mail I sent to their CEO. This has got to be criminal, or at least it SHOULD be.
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