Complaint: Customer Service NWA - Horrible! Incompetent
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  #11  
Old May 21, 2008, 5:34 PM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
 
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Quote:
Originally Posted by Ricklust View Post
Go to www.FAA.gov and type in Airline complaints "in the search bar". They take these matters seriously.

Good Luck
Actually not true. The FAA doesn't handle airline complaints that do not deal with safety. The DOT would handle complaints regarding these types of issues.

If you haven't learned from the SouthWest maintenance issues, where the FAA knew about it, the FAA is in with the airlines. They will not do anything to the airlines over these complaints.