Complaint: Customer Service Delta F.U.B.A.R- Service
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Old Jan 16, 2011, 12:21 PM
andyo andyo is offline
 
Join Date: Jan 2011
Posts: 2
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I did forward my complaint to D.O.T
This is their reply.....
We are sorry to hear of your travel problem. It appears that the carrier in this case acknowledges its error. In a situation such as yours, the carrier should refund that portion of the ticket that you did not fly. The carrier is not obligated to provide you a refund for tickets you purchased on another carrier. If you disagree with the carrier's resolution, please see our website at www.airconsumer.dot.gov and a publication entitled "Tell it to the Judge."

How can such a large entity such as Delta Airlines acknowlege such a huge error like not confirming a leg of an international flight with a partner carrier an the not be liable???