You are right about the DOT... it is toothless and reluctant to act as a true consumer advocate...
The real story here is Delta lying and claiming it was a weather delay. How often do they get away with this because no-one pursues it. Delta are anti-consumer, unethical liars, and why anyone flies with this nightmare of an airline, I just don't know.
mars..and gromit... you seem to have gone quiet, and I am trying to fill the void in my life, where the apology should be....
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