They canceled the flight and it took off anyway!
We received a call on Christmas that our flight was canceled for the following morning. We were disappointed but not surprised as there was a big storm coming the next day. We checked the computer and called but the wait times were long and the flight was still canceled. The next day...the flight took off! Now they do not want to give us a refund on the ticket. Unbelievable.
The good news is that we still have the audio message on our machine that proves American canceled the flight. The bad news is that NO ONE will talk to us. They make us fill out ridiculous little complaint forms and then respond with meaningless answers that do not address the issue. Have you ever heard of this? Do I have any recourse?
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