[Vjp]

Please avoid Jazera Airways like the plague. Its service quality is very poor, the staff is very incourteous and the airline performance is very very irregular.

I had a very similar experience like Shweta. I booked a ticket on a friends credit card. When I went to reschedule my ticket, I was informed that the credit card did not match. I was shocked and told them that Icould produce proof in terms of asking my friend to give a letter with a stamp from the bank. I went to the Airline office at the airport and informed them that I was not aware of this new rule. My friend had booked my ticket and we were told that all airlines accept a photocopy of the credit card as proof to allow passengers to travel. I was subjectto some very rude treatment. I was told something to the fact that the airline could not do anything. This was their unique rule and customers had to comply by it. There was no altrnative provided except a grim reminder that I should not book in such a manner and that I will have to lose my money. I spoke to one person in customer services. I had to take time from office and visit them and the customer services office is empty. When the man finally turns up he very impolitely told me that I should not have booked like this and that he cannot do anything to help me out.

I promptly left and booked my tickets on Emirates. I would warn others from travelling by Jazeera. Travel only if you want to be treated like you are some beggar at their mercy. They treat people travelling with them like dogs and humiliate customers as much as they can.

This is my last Jazeera experience for sure.