I'm having difficulty accepting the facts of this complaint. First of all what email would it be that Continental sent you the arrival time? When you first book, you are automatically sent an email confirming the itinerary. Did this email carry the wrong date? Unless you had an issue requiring intervention of an agent, these emails which confirm itinerary are computer generated and it is difficult to believe that the computer got it wrong.
You say they gave you the wrong arrival date. I presume since you don't complain about the departure date that means they got the departure correct. If your colleague had flown to India 6 times that year, it is also strange that he would not know how long it takes to get to India and not know what date he was going to arrive. Continental flies that journey via Newark and then east to India. So there is no crossing of the International Dateline to confuse anyone.
Why are you and not your colleagues complaining?
Even if you did have a valid complaint, the limitation period for your claim in court under the Montreal Convention is two years so it expired in May 2010.
Last edited by HoustonFlyer; Jan 22, 2011 at 6:00 AM.
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