The flight was booked directly through Continental. The email confirmation was wrong. The flight followed the actual flight plan. Continental was contacted almost immediately upon discovering the error. I have over 3 pages of notes of my communication with the airline from May 2008 to May of 2009 as well as copies of all email communication. The process was exhausting and didn't result in a satisfactory resolution. Recently I've come across more information and advice on where to file complaints. I'm following that advice. As I stated in another post "Regardless of whether legal action was taken or should have been taken, Continental Airlines has the opportunity to rectify the situation for a previously loyal customer (a OnePass Gold Elite member)." In addition other travelers have the opportunity to learn from the situation. Don't assume the itinerary an airline provides is correct. Always double check! If I find any regulations that govern the situation I'll post them for the forum - after all, knowledge is power.
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