Anyone know the "travel-in-vain" policy of US Airways?
I'm a Platinum/million mile veteran of US Airways--not necessarily my choice, but it goes where I do and the Star Alliance miles are great for European travel. But I don't seem to get special or even fair treatment. In December I flew from Albany to Philadelphia on the first leg of a flight to Chicago. ORD had bad weather and my connecting flight was cancelled. There were no alternatives that would get me to Chicago before my return flight was scheduled to depart *from* Chicago, so US put me on a flight back to Albany on a "travel-in-vain" voucher.
I've requested a refund for my flight to nowhere numerous times. I've got about 2/3 of one, but US still insists on charging me for the flight to PHL. It's very frustrating: you can't contact the refund department directly. You have to ask customer service, which can't issue refunds. So it's one long runaround. What to do????
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