Complaint
: Customer Service
Are airline customer service letters improving??
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Feb 1, 2011, 6:26 AM
jimworcs
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
I must admit, that letter is a significant improvement on the usual tone and guff they normally send out. Perhaps you got special treatment because you both have the same unusual surname (redacted).
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