Complaint: Customer Service Are airline customer service letters improving??
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  #3  
Old Feb 1, 2011, 7:51 AM
bilingual bilingual is offline
 
Join Date: Oct 2010
Posts: 84
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I do not understand what your complaint is about? - if UA the rules are that you have to pay extra for baggage check-in regardless of bookingclass and fare, then i can not understand why you are requesting a refund.
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