Isn't it typical that airline sympathizers and employees can't understand basic customer needs. The customer was clear. He felt he had paid a premium fare and should therefore have received a free baggage allowance. Whether he was right or wrong, what was difficult about that? At least United understood and replied with a response which demonstrated they had understood the issue. Why you don't understand it is a mystery to me, but seems endemic in the airline industry...even when it is in perfectly good plain English.
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