What is written in perfectly good plain English is the airline's rule with regard to check-in bags. Our retarded, oops redacted friend ought to have read the rule before he wrote his letter of complaint. Unless they are really illiterate or do not have access to the internet, consumers ought not in this day and age to be playing dumb. It costs the airline to be dealing with complaints like this one, a cost which is passed on to all of us. It's not in the consumers' favor to bother the airline with things that are crystal clear on the website.
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