Quote:
Originally Posted by jimworcs
Isn't it typical that airline sympathizers and employees can't understand basic customer needs. The customer was clear. He felt he had paid a premium fare and should therefore have received a free baggage allowance. Whether he was right or wrong, what was difficult about that? At least United understood and replied with a response which demonstrated they had understood the issue. Why you don't understand it is a mystery to me, but seems endemic in the airline industry...even when it is in perfectly good plain English.
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No the UA rules were clear, the customer agreed upon them and then afterwards wants compensation, that is totally ridicolous.
Should i complain to the Hotel i went to last week, that there was no minibar even though it is clearly stated that this was not available?
I find the UA rules costumer unfriendly and hopeless, but it does not change the fact that you then have to vote with your wallet, not complaining afterwards you have travelled upon rules you have agreed upon.