Your fare paid is to travel and is not licence to make complaints of the kind you were making. Airlines pay their customer relations staff and it is precisely to minimise cost that their practice of cut and paste letters has developed. This cost is allocated to overheads which is built into the airline's administrative costs.
What is crystal clear is the policy with regard to check in bags, not their fares. Airlines' policies on pricing are not always clear and even employees not involved in this do not always understand the reasons for what seem to be anomalous fares. You put in the dates of travel and the fares come up on a screen and you yourself are not always sure of the rationale for all the variations.
Of course you can approach the airline and point out what their competitors are doing and try to get them to bring their fares in line. However what you tried to do which borders on nonsensical, was to pay for checked luggage, when you well knew or ought to have known what the policy was since the information is published on the website, and then try to get a refund to which you were not entitled.
That one is a no no and they were very polite in replying to you.
Last edited by HoustonFlyer; Feb 3, 2011 at 2:26 AM.
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