Matters little if the cabin crew gave wrong info or not. Rassty could have had a bag full of gold bars. It his his/her property and it should not have been touched, case closed. That said, rassty is a realist and understands that an airline will fight until the very bitter end to not pay any claims. However, customer service should have been given and that failed miserably, it seems. Status quo these days for most airlines.
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