Complaint: Customer Service Not properly chaperoned
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  #3  
Old Feb 7, 2011, 4:23 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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First of all, no airline has a service to have someone sit with your child at all times. What they do is make sure that off the plane they are not able to wander by themselves. Also they DO NOT have stray, sick adults just hanging around the room where the kids are at. The general public is not able to enter the rooms where the unaccompanied minors are held.

You daughter admitted to making up part of this, do you not think it's possible she made up the rest? And think about it for a moment. Your daughter is describing some "security room" with adults in it. Where in the airport is there ever any such side room for the public to use? Never. An older gentleman trying to escape? Why would there be an adult in such a room?

As for people with colds, yes people get colds in the winter. So do some kids in the UM room. That's life. You daughter was in an airport, not a hospital.

I'm not saying that her whole trip was roses, but you can rest assured she was being very much so less than truthful with you.