If anyone cares about my original problem, it gets better. I checked back (Saturday morning) to see if any seats had become available. Yes! One in coach. Made a reservation. Gave my Visa over the phone to ticket ON THE SPOT this time. Advised the booking agent that AA had cancelled my last reservation due to agent booking error (apparently, despite the fact that both segments of the flight are the same flight number, they must be booked as a "through flight," not as two separate tickets.) Asked that she please double-check her booking. No problem, we've got this one taken care of. Monday morning: email from AA asking them to call regarding that confirmation code. Same story: agent booking error, and that reservation also cancelled.
I asked the supervisor, what can I possibly do? I have no way of knowing that a booking agent knows what they are doing or not. But then I do not find out until 48 hours later from AA....which means the award seats have now been snagged by someone else.
I don't honestly know what to do. And it seems impossible to trust that an agent is booking correctly. Maybe I even need to have a supervisor make the bookings. ARGH
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