Complaint: Frequent Flyer Program AA cancelled my award seats b/c of agent error!
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  #14  
Old Feb 7, 2011, 8:45 PM
kathrynm kathrynm is offline
 
Join Date: Feb 2011
Posts: 6
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Judge, thanks but I'm afraid you still don't understand.

While I gave my Visa for the taxes and processing fee and my permission to deduct the miles from my account, they do not guarantee a confirmation email for 48 hours. So if they don't actually charge the Visa (they claim they didn't) then I have no grounds to stand on in court.

The point is, they say it is confirmed and give you a confirmation code, but it apparently isn't "really." Not until THEY process it......but consumers have no control over that! This is the most frustrating thing ever.