You guys should call the customer care line (1-800-WECARE2), I believe is the number. Explain your situation, especially about the wheelchair, and see if they will offer you a voucher. Also, the situation about the wheelchair can be reported, I forget to who, maybe the DOT, and they will take care of it. Any complaint from a disabled passengers, such as not getting a wheelchair, or receiving one very late, etc., is taken very seriously.
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