Late reply to this, but....
Had the pilots/ flight attendants been aware of this, they would have probably said something, but the pilots/ flight attendants are not over the gate agents, so really, they wouldn't be able to do much, other than report it. It was completely wrong what the gate agent did, and I hope that you, and these other passengers reported it.
I know of an agent who was fired for stuff like that, but it does take a formal complaint, usually from more than one passenger, for that to happen. The particular agent I am talking about, had eight total letters sent, from seperate passengers, regarding an incident, which is why he was fired.
|