I am assuming you missed the part where I stated that the chaperone at the airport admitted that my daughter and her friend were telling the truth...we also found out two days later that at one point they were left alone in that room with other adults unsupervised. We understood completely that it was not always the same person, but were told there would be someone with them.
Regardless, the airlines must have felt that they were in error as two days after I sent my complaint in, I received a response that what went on was unacceptable, the staff would be spoken to and we would be refunded the un-used portion of our tickets, which is what we asked for.
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