Complaint: Virgin's Awful Customer Service
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  #3  
Old Feb 15, 2011, 1:23 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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You have an agreement in writing of a complimentary flight, if you got the offer in Dec, I think you should go to small claims. If you are UK based, you can file online at www.money claim.gov.UK
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