I don't know if I can fit it all in this space. I was going to write a book about it...it was supposed to be the best vacation of my life...first trip to Europe. It was a nightmare...the worst vacation of my life and I am still fighting with them over reimbursement.
Alitalia is the worst airline. They lost all of my luggage over a year ago and I am still fighting with them over the money they owe me ($1465) for what I spent to re-purchase my luggage, clothing, boots, shoes, toiletries, makeup, etc. They are a disgraceful bunch of mobsters in my opinion. There is NO customer “service” as they sarcastically smirk when you ask them anything.
http://wp.me/p1l3In-4 There is so much more to the story than is mentioned on that link….for example, after they lost everything and I was in the Milan airport with nothing except a small tote bag, and the clothes on my back…naturally I was upset…they were nasty to me and refused to talk to me until “I calmed down.” And, after I had to repurchase everything with my money- including luggage- since my trip was multiple cities across France and Italy- when they lost my luggage, they lost all of my clothing, my boots, (it was snowing!) my shoes, my makeup, my toiletries and my luggage and my daughter’s luggage. We could not TRAVEL until and unless I purchased everything all over again. They assured me that I would be reimbursed. But all of that is included in the link….however, the “icing on the cake” was when we were in the Florence airport waiting for our connecting flight to return home, and the Alitalia agent claimed that our luggage was now over the weight limit and she wanted me to pay for the extra baggage! So, imagine this now…..THEY LOST my luggage for the ENTIRE vacation. I only received it back in time to put it on the return flight so I had to rebuy everything, (I never even opened it in Italy!) so Yes, I imagine that I had some extra weight….. so now she was attempting to “charge” me for extra weight…..THIS was after they refused to let me even “speak” to them in Milan……you can imagine how upset I got. I refused to pay and tried to explain why…..But, she didn’t care….she insisted. So, I threw out the heaviest toiletries, boots, and clothes in the airport until I got down to the “acceptable” weight and now over ONE YEAR later, they are refusing to pay me what they owe me and they won’t even pay me what they OFFERED to pay me (AND I THREW OUT MOST OF THOSE CLOTHES AND BOOTS IN THE AIRPORT anyway....I don't even own them!)– or even acknowledge that they made a typo in the offer letter (per the link, they meant to offer $1225, but typed $225)!!! Actually “Alitalia sucks” is too kind. They are criminals, hoodlums, and I pray for the day that the company goes out of business.