swiss air ripoff
Here is my email to Swiss Air over the same issue. sent to day
I recently travelled business class to the Mideast with Thai and Swiss air. I had no trouble with my luggage with Thai but Swiss air was a great disappointment. I have advised my travel agent to warn others that the Swiss business class experience is inferior to other airlines especially in regards to luggage. Your luggage policy is confusing and we do not get enough warning of your excess luggage ripoff . One is lulled into a sense of fine treatment by the partner airline in this case Thai, and then subjected to your excessive luggage charges. Star alliance should be told that you are costing them customers because of your bad attitude to business class customers. There is one basic law of marketing that you need to relearn, the best customer you are ever going to have is the one you have now. Goodbye from a former customer.
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