My nephew and his bride have also had problems with rude Delta employees at the Airport. This time at National-DC. They arrived for their flight to CA 3 min before the doors were to close. Which they know is there fault. And the Rep at the desk told them straight put that they could get them on - but they weren't even going to try. For them to go on their Honeymoon they had to buy 2 NEW tickets with American @ $600/each.
Not only will they never fly Delta - but neither will anyone else in our family or our extended families. In fact when I search on line I stay clear of Delta and American because I have heard all these horror stories before.
Marketing 101 - 1 piece of negative service or publicity is worth 10 good - people talk about the bad before they talk about the good, because they expect the good service. This is why Delta is going bankrupt - not costs - BAD SERVICE
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