Complaint: Customer Service Poor IT Systems
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Old Mar 3, 2011, 12:37 PM
Travel Trekker Travel Trekker is offline
 
Join Date: Mar 2011
Posts: 2
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Cortney: Thanks for your reply. My boarding pass was a paper e-ticket. It is not printed on there. I wish US Airways would have printed the flight number on it, but they did not. This ticket was purchased through a travel agency that my company works with. I just received an email from this company with my flight details, and the number was not in there either. I was 1 of 1,000 people flying to an event. I will try going back to the company that booked it for me. My aggravation with US Airways is that in today's computer driven era, it seems absurd that their IT systems can't go back 2 weeks to find a simple piece of data. It makes me now question the systems in the aircrafts and safety. Overall, it' not a good brand experience.