I totally agree with you. Another one of their nasty little tricks is " scheduled maintenance". They hung me up for 10 hours with this excuse in Vancouver. I will never fly with them again, WestJet is the best. And if you even*mention* WestJet, they go ballistic. If they were not heavily subsidized by another corrupt agency *cough* - Canadian Government, they would go under in a month. Screw you taxpayer!! Someday this will all come to an end, sigh.
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