[realdinho]

After reading some of the comments here detailing some truly awful experiences I am actually glad I won't fly with Airfrance.
I live in a remote part of Chile, therefore it made even more sense booking my flight through the internet. After a search of a couple of weeks I finally decided to go with Airfrance, spending a bit more than planned, but I thought of the company as reliable...what a fool I was!
I placed my booking (2 adults +1 child), it was a flight to Spain via Paris, plus a later connection Spain - Italy and a final return to Chile from Italy.
Received confirmation but no tickets...only the following day and only after my email they told me of problems with my bank...fair enough.
I phoned immediately and I was told not to worry they'll take care of that and will let me know either way (if there were still problems or by issuing tickets). I phoned an hour later to double check and I was met by a very annoyed agent, called Grace, with an Argentine accent. Despite what they advertise this person almost laughed at me for phoning again, insisted they will take care and to be patient. Basically there was no point in calling again, that was the message. 48 HOURS LATER, I sent an email to which they never replied.
After my call last night, they told me that basically my reservation had to be cancelled because supposedly they still had problems with the bank.
I have to say that over the previous days my bank confirmed twice that everything was OK.
Let's assume Airfrance did have problems again:
WHY ON EARTH THEY NEVER TOLD ME?
How am I supposed to know? Especially since the state of my reservation on the site showed: confirmed!!!
If I were to place a new reservation now, 5 days later I would have to pay quite a difference and all because of their incomptence...or is it a strategy?