No wait! It gets even better. I was told that I would only be charged $175 and immediately received an email receipt confirming a charge for $263 with no explanation.
When I called to get an explanation, the person was utterly brain dead. She would not or could not explain the difference. She only could ask me what date and time I wished to change the reservation to.
No, I don't want to change anything on the ticket. I was told I was being charged $175 and was charged $263 and I want to know why it is different.
"You were charged $150 for the change fee and $25 for the reservation fee."
I know that, so why was I charged $263? dead silence...
it went on like this for 15 minutes before she hung up on me.
Hello? Guess they're really saving us money now by not training their customer service agents.
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