[customerusuallyknowsbest]

I'm new to using British Airways, the first time was last November when I bought two round trip tickets one for me and one for my boyfriend, the service was more than awesome on my way to London, on our way back, all I have to say disgusting! we sat about two seats in front of the back toilet and it had clogged and the whole flight smelled like poop! I kept asking my boyfriend if he had farted? but he kept on saying no, well later that flight we found out where the smell was coming from. I never complained about that as I didn't want to cause a huge thing I thought well things happen that is out of their range. Last night I tried booking a flight for my boyfriend through our executive club membership. On that page it said you can complete this booking using your airmiles if you only purchase 5,445 more miles for just $190 us dollars. I thought well great that is a great price for a roundtrip flight, and so I did. Well the miles didn't get added until this morning and when I went back to book the flight again, well guess what? maybe you know cause you are the main boss of this airline, but it wanted me to pay an extra $751 dollars extra and use my 25,000 miles. Do you feel like me now and think that this is just a rip off? cause I then went to the BA home and tried to book the flight without any miles and the total price for the flight was $851 us dollars. So tell me what is wrong with this picture? your company wants me to pay $751+190=$941 plus 25,000 miles or just pay $851 with no miles. So tell me which one would you pick? even my first grader would give me the right answer to be honest with you. So I called your company and asked for a refund and to cancel the transaction and they said oh I'm sorry mam but we can't do that! Oh really! well that is just great! Because I happen to really like your company and was planning a wedding where many family members were going to fly from London to Denver and we taught of using BA but now I'm concern about your customer service