Called again tonight for intl service rep and was dropped after 21 minutes. Called back and waited 50 minutes to get thru. And she couldn't access Lufthansa, Virgin, or United to get me seats and suggested I call all three individually or via web again to try obtaining seats. Then told me my final leg was not business first and as res was made online I'd have to speak with online agent to fix the situation. That was 17 minutes ago and again I'm still on hold so I've now spent like an hour and a half on hold for zero help. About to hang up. These people are unbelievably incompetent.
|