[fwsmithjr]

It's become clear to me that Southwest's claimed high customer satisfaction is due to them completely ignoring complaints and the customers who register them. I've sent two emails regarding a complaint with not one response. I had a complaint last year which garnered no attention either and it was about goods stolen from my baggage. I think the reason bags fly free is that they make their money selling items taken from them.
I am a former A-list customer as well. Shameful.