I am writing in regards to my flight on May 19, 2008 from San Fransisco to Calgary, AB.
I am very disappointed with the customer service we recevied from your staff. We had been checked in to our flight and were hungry so we contacted the gate services employees to inquire about food services we could go to in time to catch our flight. They told us we had time to eat, and so we did.
We got back to the gate and were held back because we were One minute and 40 seconds late for boarding. We had not heard any final pages for boarding. There were 4 of us and not one of us heard anything.
We felt that were backtracking right away and automatically gave us a food voucher and were apoligizing sarcasticaly.
We watched out the window as our plane was still attached to the boarding dock for at least 5 minutes. Then we proceded to wait for minutes while they took our luggage off of the plane. Then we saw our plane take off.
Our flight was to be from San Fran to Calgary; a flight that should have been 3 hours. Instead we traved from San Fran to New York City, with 1 1/2 hour layover, then to fly from New York to Calgary with Air Canada. Our trip ended up being about 13 hours.
3 out of 4 of us are elementry school teachers and had to have substitue teachers, which cost them each $200. I am a massage therapist and lost 4 clients at $70 each.
We were very disappointed at the level of serive we received. I have traveled the world from Canada to Europe to Asia and Austraila and many other places. I have travelled SAS Air with is deemed to be one of the worst airlines and I feel their customer service excessively surpassed the service we recieved through your airline.
I am a world traveller, and will go out of my way in the future to not take your airline.
I am very sorry that I had to have this experince with your with your airline as I am not a hard to please person.
I would really appreciate your feedback in regards to this experince.
My email is:
tjones14@telus.net
Sincerly,
Tamara Jones
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