[Iheartc1]

I am one who travels the World and usually used AA. In May 2007, my daughter was very ill and had to get medical treatment in Pensicola, Florida. On her way there, everything seemed fine. On the way back to Newark, however, the worst thing that could have happened to her did.

Terri left Pensicola and had a connection in Charlotte to Newark. Please keep in my mind that my daughter had just got out of a hospital and had treatment for her illness. In Charlotte there was a 10 hour lay-over. Terri needed her luggage with her medication in it and for some reason, the employees would not help her.

When Terri arrived in Newark 12 hours later, she was a reck. I had never felt so badly for my child in my life. The thing that puts the cherry on top is that her luggage was sent to Boston. Yes, you read correctly. BOSTON. After all of the hell she endured she was luggage-less. They delivered it the next night to our home, but all of her medication was in the luggage which she needed the night before.

I have called several times to AA. I have NEVER recieved a call back... and it is now MAY 2008. At first I was told that Terri would recieve a "free" voucher for a flite for a year. I will not use AA ever again. The least they could have done was returned my calls. If anyone has any suggestions please let me know