[lexiegram]

I fully understand that a plane cannot fly with ice on it. My first priority and concern was to have a safe flight.
My complaints were: a plane full of people, waiting for take-off, shouldn't have to sit in a hot, stuffy airplane for over 30 minutes without update and communication from the pilot. I would have preferred to sit in the lounge area, until the de-icing was complete.
I did what I was told to do. Put away all electronics, including cell phones-and sit for an hour and 15 minutes, just waiting. Immediately, I was concerned about my family members who were picking me up at Orlando, most likely arriving early, only to sit and wait for almost 2 hrs. past landing time. My sister even checked with the airline prior to leaving for the airport (which is 15 minutes away) and was told that our flight was on-schedule. Not true. They drove around in circles for nearly 2 hrs. waiting for our plane to land. This is just plain wrong. We should have been allowed to use our cell phones while we were just sitting there waiting. The communication was terrible.
And...a flight attendant should promptly respond to a customer's call button. How do they know whether it's an emergency or not? I pushed the call button at least 10 times, and my granddaughter, probably 20! and NEVER once did a flight attendant respond. 35 years or not, of non-flying does not justify Delta's lack of customer service.
It is wrong to have a policy, and then pick and choose who must follow the rule. Don't have a policy or rule if you aren't going to enforce it. I paid $100.00 to have 2 pieces of luggage checked in, where others paid nothing.
My complaints with Delta, who by the way-offered me nothing but an apology-are bigger than the ice on the plane. There were many things that could have been done differently to make our experience more comfortable. For starters-answer the call button!