Complaint: Canceled / Delayed / Overbooked FLT 740 to Madrid, Delay, Poor customer service response
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Old Mar 16, 2011, 9:33 PM
stonecold_1981 stonecold_1981 is offline
 
Join Date: Feb 2011
Posts: 124
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Hmm just trying to understand the situation:
You flight was about an hour late and so you had to:
- miss the bus out to the city
- pay for hotel extra two nights
- extra train fare
- reschedule return trip

Not sure how the above flows. Could you not have taken the next bus to the city? If there is only 1 bus in a day, don't you think leaving 1 hour time-gap for delays is too less? What if your flight was delayed due to weather? Also, why did you have to reschedule the return flight? How is that related to your outbound flight getting delayed by 1 hour?

Once again, I'm just trying to understand the situation and feel that the story doesn't make sense (i.e. requires more information).
So far, I see you (rightly so) ****** about the flight getting delayed due to a crying child. But I don't understand how US airways is liable for $1500??