Thanks for your reply
I do have other bad stories of American Airlines during our 6 week trip in the States and Canada.
They have got to be the rudest and most inefficient airline that I have ever been on.
Yes they are in Breach of their own policy, and they probably know that I have got little chance of taking them to court as I am in Australia.
However I will do my best to see that I do the maximum financial damage to them by letting everyone know never to fly AA
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