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Originally Posted by lpointmpoint
I understand this is the one way to get through to this arrogant and incompetent company.
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Complaints to the FAA are generally for safety and security matters.
I believe you want to complain to the Department of Transportation's Aviation Consumer Protection Division:
http://airconsumer.ost.dot.gov/
If you want to put your complaint about an airline on record with the Department of Transportation (DOT), you can call the Aviation Consumer Protection Division at
(202) 366-2220 to record your complaint. Or write:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
400 Seventh Street, S.W.
Washington, D.C. 20590
More info:
http://www.airlinecomplaints.org/tips.php#complaining
Good luck,
DeltaComplaints.com