Complaint: Customer Service With Continental loyalty DOES NOT pay
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Old Mar 25, 2011, 7:04 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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Are you saying you booked a CO flight on CO's website and they later changed you to a UA flight? That is ridiculous indeed. I too would be upset at CO just for that alone.

As far as the luggage being lost, that blame is fully on UA and would need to be dealt with by UA, that part I agree with CO on. You would give them your CO baggage claim number as they seemed to have accepted you as a passenger for some sort of a flight irregularity, I'm guessing??