Brenda,
On a flight yesterday Miami to LAX one of the flight attendents was delivering a cup of water to the elderly woman seated in front of me. This after we sat at the gate for an hour with no air conditioning. She passed up the woman, realized her error after several rows and returned. She then commented "sorry, didn't recognize you, you all look alike to me after a while!" I think this was the first and only time I've heard an honest comment from an AA employee.
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