Sadly, you are discovering what many have experienced before you. This agency highly disreputable. I would not throw good money afte bad. Sadly they are un likely to help you. From London you can fly to Venice with EasyJet, Ryanair, BA. Ryanair normally use Treviso, which is fine and easy to get to Venice from there, but in any event Ryanair will be using Marco polo this season due to runway upgrading at Trevso.
Ryanair are a royal pain, but f follow their rules carefully, they are ok. Read the small print carefully, weigh and measure your bags and leave plenty of time for contingencies. BA. And EasyJet are both ok.
Good luck. PM if you have any specific questions you think I can help with. I would avoid at all costs alitalia (who will route you via Rome) and never use eDreams. They have a terrible reputation. You can complain to the aviation authorities in Spain, but not sure this will help in the shrt term.
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