DirectAir has a terrible customer service. Try to call them and as others have experienced it is impossible to get through. I tried repeatedly for over 12 hours to call after making an error on a ticket. Yes- I made an error but tried to call immediately so that no revenue was lost by the airline - or whatever they are?? After hours of frustration I got through by looking up the phone number in Myrtle Beach. I got an answer and then was put on hold for one (1) hour. The person I got on the phone was unsympathetic and unknowledgeable. She kept putting me on hold - and when I asked to talk to a supervisor I was told that I could not.
That did it - I wrote DirectAir, my federal and state reps, the local airport board, the local airport and the FAA. I received a response from the local airport to call
843-916-9700 and ask for Pat Small. In the meantime I contacted my credit card company and sent a formal complaint to the FAA Consumer Complaint Line and the Myrtle Beach and my local Better Business Bureaus. DirectAir is subsidized by our tax dollars to fly out of regional airports so you are already supporting this company HOLD THEM ACCOUNTABLE to be good corporate citizens. Pass this on!!
Additionally I found out that all airlines are required to list how you can submit a complaint to the FAA. I have not found that on the DirectAir website. I am going to look again but if it is not there they are in violation of FAA rules