I booked a trip early going to orlando and reserved our seats so that we would not be in the back of the plane or over a wing. The configureation was a 3-seat, 2-seat. I needed to reserved (4) seats so I reserved two of the (2) seat section. Delta changed the plane to a 3-seat, & 3-seat configureation and moved us up to row 6-a.b.c.d. This was ok because I was moved forward and not over the wing. Delta then changed the plane back to the original 3-2-seat configureation and moved us to the back of the plane over the wing. Delta is notorius for this practice as they say the computer generates the new seats. I called customer (NO) service and received NO help. Seats are not guaranteed just the route is what I was told. I said just GIVE ME BACK my original seats and were good. NO WAY was that going to happen. I then contacted the main office and after 10 e-mails I received a refund. No phone contact, no one to talk to, very aloof when dealing with customers. I vowed to NEVER FLY DELTA again because of this policy. If I booked the seat, give me the seat, simple isn't it. Well I fly only JETBLUE now and never have a problem with anything. Remember DELTA CHANGES YOUR SEATS SO CHECK CONSTANTLY>>> GOOD LUCK!!!! YOU"VE BEEN WARNED
