You are obviously an airline employee.
You say the reward seats are capacity controlled. Then, why does the advertising for them say, "If there's an open seat on a flight, it's yours to redeem" and in another brochure, "Now every seat on every flight is a reward seat. So pack your bags and get ready for your next FREE FLIGHT." So the advertising is saying one thing and you are telling me something else. Isn't that false advertising? But, lets put that aside for a moment.
We explained that after we booked those tickets we had to cancel for reasons of unemployment not for just any reason. To be perfectly clear, you are holding our hand to the fire for $3099. for tickets we cannot use (due to unexpected financial reversal) while you have the time and ability to rebook those seats. There is no loss to you while you stand to gain as you will have 2x the revenu for those seats while we struggle to pay for food and shelter. Now thats an airline with a heart!
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