Hi,
My name is Dan Benjamin and i am a Gold Star alliance member. I fly on a weekly/monthly basis across the Atlantic with Continental and i am usually very happy with my airline service.
Following the experience i encountered today, i am considering changing an air carrier.
I would like to complain about the horrible experience I had on my back home.
I was suppose to fly from Columbus Ohio at 7 pm, land in Newark at 9 and fly to Israel at around 11pm.
I got to the airport early, and i was informed that my flight was changed and it leaves in less than an hour. I received no notification, no email and no phone call, even though this information resides in the Continental system.(What would have happened if I wouldn’t of come in early? Would you pay for my wasted time in Columbus?)
In addition, I also notice that my seats were changed, both on the flight from Columbus to Newark, and second on the flight from Newark to Tel Aviv.
Columbus to Newark - i understand.
Newark to Tel Aviv - i don't. (I was seated in the extra leg room row next to the window as i always sit for long distance flights) and i was switched to seat 138B(one of the last rows in the plane in the middle)
So, i wanted to go the gate and ask to get reseated to my original seat.
I was accommodated by a disgusting woman at the gate (who was in charge of accommodation for this flight) talking to me in a disrespectful manner, assisted by one other attendant. Just to get a taste:
"Don't give me any attitude", "For all i care, you can be the man on the moon", "I don't care who you are and what you are used to".
That's disgusting, and where i was raised, you do not talk to a customer in that manner.
Following that insult, i just left the stand quietly, and i promise you this, If its up to me, I would never fly continental again.
In addition, i will share this information with all my colleagues(Were a consulting company flying to the US on a daily basis) and all my friends and family.
Dan