Flight to Hanover rerouted and mislabelled on website
The same thing happened to me! I booked a flight from Stansted to Hanover and when I arrived at the airport was told that the flights had been going from Gatwick since February! The lady at the counter even admitted that the website had not been changed and that this had confused people. Unfortunately my receipt said 'Gatwick' but I must have developed a blind spot as I had chosen stansted from the dropdown box. Also a page in my history cache from March, when I booked the flight, clearly shows that the page with the search results was headlined 'London Stansted >> Hanover". All the individual flights however where prefixed 'LGW - HAJ'. This is very bad web design and clearly mislabelling. Would this mislabelling fall under the Consumer Protection from Unfair Traiding Regulation? Also when I tried to book in online the day before, the airberlin website was down. Another chance missed to notice my mistake.
I suppose as I didn't check my receipt there is no way of a refund? Is it just unethical behaviour and bad customer care?
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