[DKing]

I hope some airline executives actually read these complaints... Probably not...

First I would like to say that i am a frequent flier on American. I have been using their service for quite some time.

After the way their customer reps & supervisors handled my situation today makes me question if i will ever do business with them again.

I booked a 8am flight from Los Angeles to New York for 4/29. I called the night before to add my frequent flier # and to change to a later flight in the day. I was advised by the customer service rep that I could change to a later flight using the same day confirm option for $50, all I had to do was call with in 12 hours of the flight. I specifically asked the question will I be in the same class of service and will they be able to change me to JFK from Newark because there were no other flights this day to Newark. He replied yes.

I woke up early to make the flight change, I was then told that I cannot do the same change and to change my ticket would be over $600. I explained the whole situation to 3 different supervisors and they all came back basically saying well its to bad. Sorry he gave you wrong info but we arnt going to do anything.

Now it not only unconscionable that you are given misleading info in the first place, also that you are confirmed that the information was wrong and that 3 different supervisors (Gabby Day, Sheila Willis, Porsha Car) refuse to even try to rectify a situation, and to imply that maybe I want to fly with someone else. I don't know about anyone else, but I can't afford to give money away to my competitors.

AA, your staff needs serious retraining, I control a staff of 10 and if any one of them ever gave wrong info and one of my supervisors refused to do anything about it, they would be fired. Maybe you forgot that we have the right and option to spend our money with whom we want.

So by the choices you supervisors made, rest assure that you not only lost one customer today but at least 10 more, my company will not spend any of our hard earned money with a company who doesn't believe in customer service.