[philemonv6]

What a nightmare! After checking in an hour and a half before departure, and getting thru security almost an hour before scheduled departure, I had the audacity to stop for a cup of coffee at Starbucks!

Could Airtan make a general announcement in the terminal that my flight was boarding? No.

I was sitting right in front of the gate 25 minutes before scheduled departure... no announcements were made that the gate was about to close, and at approximately 10:40, the gate closed for a flight scheduled to depart at 10:52! Myself and another customer ran over to the door and banged on it. No response. Another Airtran employee tried to help, and opened the door to pleas for us... the answer? NO! You can't get on the plane. We have finished our paperwork and we are going to leave EARLY! You have to suffer the consequences!

Wow! The gate agent claimed she was a supervisor, and told me she was not required to make any announcements before closing the door! I heard the same from a telephone and e-mail 'service' representative!

What a horrible excuse for service! These people have no compassion. Why would I ever want to fly on this airline again? Why would I ever encourage anyone else to fly Airtran?